Privacy Policy

Summit Lawn & Home Care
Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Summit Lawn & Home Care ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

Name

Email address

Phone number

Property address

Payment information when you request services or make payments

Opt-in records and timestamps for communication channels including SMS and email

Non-Personal Information

IP address

Browser type

Device information

Website usage patterns and analytics

Cookies and similar technologies

Customer Communication

Records of inquiries and service requests

Appointment details and scheduling preferences

Service history and customer feedback

2. How We Use Your Information

We use collected information for:

Providing lawn care and home care services

Scheduling appointments and estimates

Processing payments and transactions

Communicating regarding appointments, updates, and customer support

Improving website functionality and customer experience

Maintaining records of communication preferences and consent

Security, fraud prevention, and operational purposes

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including:

Appointment reminders

Customer support

Service notifications

Important updates related to your requests

Opt-In & Consent

You will only receive messages after explicitly opting in

We maintain timestamped records of all opt-in actions

We comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations

Opt-Out Instructions

You may opt out at any time by replying "STOP"

You will receive a confirmation message after opting out

No further SMS messages will be sent unless you opt in again

Opt-out requests are processed immediately

Message Frequency & Content

Message frequency varies based on your interaction with our business

Messages are directly related to services you requested

Promotional messages are only sent with consent

Help & Support

Reply "HELP" for assistance

Contact us at [email protected]

Carrier Information

Standard message and data rates may apply

Carriers are not responsible for delayed or undelivered messages

Supported carriers may include AT&T, Verizon, T-Mobile, Sprint, and regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors for support services, such as customer service or messaging delivery, is permitted only as necessary to provide services.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We implement strict safeguards to protect SMS consent and opt-in records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

Payment processors

Scheduling and CRM platforms

SMS providers solely for delivering messages you consented to receive

All service providers are required to maintain confidentiality and security standards.

Legal Compliance

We may disclose information:

When required by law

To comply with legal obligations

To protect our rights and business operations

Business Transfers

In the event of a merger, acquisition, or business transfer, customer information may be transferred while remaining protected under this Privacy Policy.

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties excluding messaging providers necessary for SMS delivery.

5. Data Security

We maintain reasonable security measures to protect personal information, including:

Secure data storage

Encrypted transmission of sensitive information

Access controls and authentication procedures

Routine security updates and monitoring

Employee training regarding data protection

While we strive to protect personal information, no transmission or storage method is completely secure.

6. Cookies & Tracking Technologies

We use cookies and related technologies to:

Analyze website traffic

Improve website functionality

Remember user preferences

Enhance customer experience

Users may disable cookies through browser settings; however, some website features may not function properly.

7. Your Rights & Choices

You may:

Access or update your personal information

Request deletion of your information

Opt out of email communications

Opt out of SMS communications by replying "STOP"

Request information regarding how your data is processed

Withdraw communication consent at any time

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Summit Lawn & Home.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website along with the updated effective date.

10. Contact Us

If you have questions regarding this Privacy Policy or your information, please contact us:

Summit Lawn & Home Care
Phone: (804) 651-2159
Email: [email protected]
Website: https://slhcares.com/

By using our website and services, you consent to this Privacy Policy.